Frequently Asked Questions
We have tried to cover our most Frequently Asked Questions here, we hope this helps you to understand how we operate and some of our unique policies and services.
How do I register?
A: You make an appointment to register, you will be with us for about half an hour and you will be required to complete a detailed form and we will temperament test your dog, we also need a copy of the vaccine card.
Will you accept a Titre Test?
A: Yes, but we must have a copy of the scores and a letter from your vet stating that their levels are providing an adequate protection.
Do dogs fight?
A: No, they are all temperament tested, sadly we are not able to pass all dogs, our fail rate is high as safety will always be placed first.
How safe is it?
A: We are a very unique facility, no other in the UK (to our knowledge) operates under this American model with dogs running freely together (we do not cage, kennel or separate) to this scale. We have up to 60 dogs playing freely together, hence we apply more rules and policies than most canine facilities. We collate national insurance statistics that record insurance claims made for dog on dog injuries and we do not accept the highest causing breeds.
We also look at rescue centres and monitor the breeds that are commonly placed in rescue centres (not necessarily for any fault of their own), though this indicates that we will not be able to formulate a thorough knowledge of history for these dogs. We look at all statistics and apply regular scoring to all breeds sadly those breeds cannot come to creche.
We do not personally have breed preferences, we just have to follow “Safety First” and do all we can to ensure any potential risk is eradicated, seeing 60 dogs playing freely together is a wonderful sight, however extreme measures must be taken in order to ensure we remain at 100% safety and 100% fight free.
We appreciate for the breeds concerned that this is very frustrating, however we have a Duty of Care to all the dogs on site and we are committed to doing all we can to eradicating potential risk.
So what breeds don’t you accept?
A: This changes regularly based on the information we compile from our insurance companies.
What about other safety aspects?
A: Well, we cannot accept your dog if he/she has cleared a 6ft fence (we have 6ft fences!) Any vehicle used to transport your dog (emergency vet or whatever reason) is crated and your dog will be securely contained, though it should be mentioned that we do not transport dogs to other facilities as we have everything on site, to date we have only ever had to take a dog in a vehicle for an emergency trip to the vet when staying in our hotel (dog had a suspected pyometra) and we have taken a couple of dogs to their owners weddings (requested more frequently than you would think!)
Finally, the percentage of dogs not passing their temperament test is very high, we are uber choosey, and if we have the slightest doubt, then that dog will not be able to attend creche. We can recommend rehab and training with our in-house Training Dog-Cademy to remedy any issues and we will work with owners to reach a “pass” level, but we never accept a dog until we are 100% content that they are suitable.
How many incidents have occurred?
A: Our vet can verify that we have NEVER had to take a dog to the vet because of any altercation between dogs and we are very proud to say so. We would also be obliged to report any incidents to Environmental Health and again our records with them for safety and compliance are at 100%. We are also claim free with our insurers and hold a 100% clear track record with them, no dogs hurt and no dogs lost!
What about walking my dog off site?
A: No, we do not.
Can I be shown around when I visit?
A: Yes, of course, we always offer a “tour”. We have a viewing panel with one way glass into our Activity Room’s, We having nothing to hide which is we do try to be as transparent as possible and we want you to be completely comfortable with us and our facilities. Check out our Facebook page, we post hundreds of photos of your dogs!
Is the Creche open every day?
A: No – Mon – Fri and occasional Saturdays for events.
What are the opening hours?
A: 8am – 6pm Mon –Fri with early drop offs, by arrangement only.
Is there an expiry on pre-paid days?
A: No, take as long as you like
Is there an outside area?
A: Yes, fully secure
What is the ratio of people to dogs?
A: Our ratio’s are a minimum of 1: 10 and on most occasions even better than this, we have a lot of staff, an average day would have 1:7!
Is there a maximum number of dogs allowed?
A: Yes, we are licensed on day care for 60 dogs per day